I really sympathise with you for having to deal with this. I worked in a prison for 4 years, started when I was 18 years old, and like most people, thought I could make a difference. I quickly learnt that completely unprovoked verbal and physical abuse were an every day occurrence. I've lost count of the amount of times that I have been threatened with rape and violence, and just ridiculed in general. But despite being used to dealing with this from the general prison population, and to some degree desensitised to it, I still always got a feeling of dread whenever I had to work on the healthcare unit. It has given me such an appreciation and respect for people that work within the field of mental health, I know that I certainly wouldn't be emotionally strong enough to deal with it on a long term basis.
Anyone that can get up everyday and go to work knowing that they are going to be dealing with unpredictable, violent and volatile individuals, deserves a medal in my opinion. I'm obviously talking about a small hardcore group of people, but you only need one or two of them on a unit with 30 other mentally ill people to send everything into disarray. In the whole four years that I worked in the prison I was only seconded to healthcare on a handful of occasions, but thats where I picked up all of my injuries!
Sorry, I didn't mean to hijack this thread by going off topic, just wanted to say well done to Fee for sticking with what I have seen first hand to be a very difficult and often frustrating job (I hope that didn't sound patronising ).