ranirottie Posted August 20, 2009 Report Share Posted August 20, 2009 I don't know how to do quotes any more so I am replying to Lester. I have end stage glaucoma in both eyes and am going blind. I have had cataracts taken off both eyes,3 detatched retinas and I have Blepharitis which gives me a "fog" and floaters. I have had about 14 ops (lost count) but have come to the end of the road and they can do no more and yet my specialist specifically told me to get varifocal transition lenses and I find they suit me very well. As i said before,I do have single vision dark driving glasses as well as the transitions dont go quite dark enough when i am driving in bright sunlight.I got mine from Vision Express and the service was excellent.Because one of my eyes is now short sighted and the other is long sighted (because of all the ops) it is a difficult prescription to make up but i think they were great. x Link to comment Share on other sites More sharing options...
owl Posted August 20, 2009 Author Report Share Posted August 20, 2009 I think my situation is very different as although we both have floaters, I have no other problems except being moderately short sighted. Probably my eyes are much less sensitive to bright light than yours are. I'm waiting to hear back from the store manager. Link to comment Share on other sites More sharing options...
ranirottie Posted August 20, 2009 Report Share Posted August 20, 2009 I hope they sort it for you x Link to comment Share on other sites More sharing options...
celeste Posted August 20, 2009 Report Share Posted August 20, 2009 I was just telling my friend about all the bother you've had and exactly the same thing happened to her a few years ago, when she got back in touch with SS they offered to replace the lenses for a small charge, although she can't remember how much it was. Link to comment Share on other sites More sharing options...
merledogs Posted August 20, 2009 Report Share Posted August 20, 2009 (edited) Been to their website and found this: "Customer promise We want you to be completely happy with your purchase at Specsavers Opticians. If you have any concerns within six months of the date of your purchase we will put it right. No quibble, no fuss. Your statutory rights are not affected. Please ask in store for full details." However, you have to complain to the relevant store. There is no central place for customer service. I've done that and they aren't budging an inch. The lenses they have sold you are clearly not 'fit for purpose'. Arm yourself with the relevant info re the Sale of Goods Act (here) and then go back in and kick up an almighty fuss in front of other customers. They might react differently if they think you are aware of your rights and are making them look bad in front of potential customers Edited August 20, 2009 by merledogs Link to comment Share on other sites More sharing options...
lester Posted August 20, 2009 Report Share Posted August 20, 2009 Yes consultants can be listened too. I hold the surgeon that did my last five operations ( including the last retina job that had to change from "glueing" to "lasering"followings some catastrophe) in far greater esteem than a dispensing optician in a spectacles shop . You never seem to see the same one twice and I always get the impression that they are very unhappy. I completely condemn the some of the slaespersons techniques though, I have been told some right fairytales over the years, most latterly that removing the glasses with just one hand has nullified the guarantee; so when they came unscrewed I have to pay for a new lens. Link to comment Share on other sites More sharing options...
hertsgreys Posted August 22, 2009 Report Share Posted August 22, 2009 They don't accept that I have a real eyesight problem with these lenses which they recommended. Hope you've got this sorted by now, my son works for specsavers and said his branch would absolutely change them for you under their no quibble guarantee so your branch should as well. Link to comment Share on other sites More sharing options...
owl Posted August 22, 2009 Author Report Share Posted August 22, 2009 Thanks, hertsgreys Link to comment Share on other sites More sharing options...
Rudi Posted August 22, 2009 Report Share Posted August 22, 2009 I would have thought that if your glasses don't help you to see better - then they aren't fit for purpose. There was some coverage of the Sale of Goods Act on The One Show: http://www.bbc.co.uk...tter_downl.html Link to comment Share on other sites More sharing options...
celeste Posted August 23, 2009 Report Share Posted August 23, 2009 Spoke to a very nice lady this morning at the SS in Perth, she said that they wouldn't consider it their fault, or a fault in the glasses, as you had chosen that finish, but she did say that in the interest of customer relations they would offer to replace the lenses with ones of your choice at a reduced rate, hope that helps some. Link to comment Share on other sites More sharing options...
owl Posted August 23, 2009 Author Report Share Posted August 23, 2009 Thank you. I think it will depend on the individual store. Link to comment Share on other sites More sharing options...
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