I've been there and no you don't get to see mum and dad. The pups are bred elsewhere & brought in. They are behind glass doors in a room thats no more than 3foot by 6foot. They are there all day and night with no stimulation./excercise at all.
A friend of a friend used to work there, they buy in the pups for £50 & are sold for £500.
thanks for this, I'll be complaining to them!